Samsung Captivate Turns Off, Shuts Down in Standby | Wifi Walker

Samsung Captivate Turns Off, Shuts Down in Standby

Date Published: December 20, 2010
Manufacturer(s): Samsung
Model(s): i897 (Captivate)
Issue Type: Informational

Issue Summary

AT&T and Samsung are working together on a power off issue on the Samsung i897 Captivate. There is a small group of Samsung i897 Captivate devices which may experience power off when in standby mode. All devices manufactured after November 6, 2010 should not have this issue. Most customers are not expected to see an issue, however the following IMEI range could potentially have the issue and AT&T and Samsung want to ensure these customers have the best possible experience and quickly address customer care inquiries should they arise:

IMEIs manufactured before November 6, 2010: 352982040855394 or lower – 5393, 5392, etc.

If customers reports that their device is powering off when in standby mode please assist them with exchanging their device.

SKU: 65187

Critical Must Know/Must Do

Customer/Embedded Base: If a customer has the power off issue when in standby mode please exchange their device. Customers with the launch software version i897UCJF6 are more apt to have the standby power off issue. Meanwhile customers that have devices manufactured after November 6, 2010 should have software version i897UCJH7 which fixes the Power Cycling related to SW issues.
Existing Product: All devices that were manufactured before November 6, 2010 have the potential to be affected.
New Product: Devices manufactured after November 6, 2010 should not experience this issue.
Distribution Center: No action necessary.
Channel Instructions

Company Owned Retail: Continue to sell through existing inventory. If a customer has the power off issue when in standby mode please exchange their device.
Dealers: No action necessary.
National Retail: No action necessary.
Direct Fulfillment: Continue to sell through existing inventory. If a customer has the power off issue when in standby mode please exchange their device.
Customer Returns and Exchanges: Standard under 30-day returns are in effect for this issue.
Accountability/Responsibility

Distribution Centers: No action necessary.
Channels/Markets: Adhere to Standard Operating Procedures.
Returns Processing Center: Adhere to Standard Returns Processes.
Supply Chain: Please send questions or comments to SCM Product Advisory.

src: http://www.attdroids.com/forum/samsung-captivate-tech/2402-service-bulletin-random-shutdown-issues-t-captivate.html



3 Responses to “Samsung Captivate Turns Off, Shuts Down in Standby”

  1. Sandra mcgee says:

    I have a captivated that wad purchased 11-16-2010 and imei 3518 and i am having the same power off problem, text not coming thru, and phone calls not coming thru.

  2. sandra mcgee says:

    I have written this to you once, but my imei number starts with 35186 and I have had this problem since day one with my phone. I received it in November and had carried it back to the place where I purchased it and they made the comment that they have heard of any problems with the captivate. I have 4 friends with this phone and they are having the same issues. They are the lucky ones and are in the recall numbers, as for me I am not and I am getting really fustrated with the phone. My husband picks on me daily for not getting the iphone (which now I wish I had). We are due for an upgrade on one of our phones and I am throwing this one in the trash.

  3. johnny galaxy says:

    Captivate shut down / shut off fix

    Here is a semi-fix. This trick will prevent your phone from shutting down but will decrease battery life somewhat.
    1. Download “Load Monitor” from the Android Market.
    2. Once installed, open the Load Monitor app.
    3. Click on the Menu Button and Select Preferences.
    4. Check the following Items:
    * Add Notification
    * Auto Start
    * Wake Lock
    * Only screen on
    5. Go to “Update interval” and select 5 Minutes.
    6. Although the Auto-start assures the app runs everytime you reboot your phone, if it ever shuts off, start the app manually; though you should haven’t to do this step too many times.

    Load Monitor keeps your phone from shutting down by preventing suspend via wake lock setting and by actively monitoring your load, the phone is always doing something. The main reason these phones shut-off is due to the processor going into suspended mode whenever it is not being used much and then it shuts off once it hasn’t been used long enough. This trick worked for me, can’t guarantee for everyone but a very good chance it will work.

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